OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
167 ratings and 98 comments received in the last 90 days.
06 July 2025
The process was professional and friendly, the car is what I expected and I am very happy to have bought it.
04 July 2025
Smooth process and well dealt with throughout
02 July 2025
As this was my fifth purchase from this retailer, I am obviously satisfied with the service I receive. The showroom is pleasant with a good range of vehicles on display. I have always done business with one particular salesmen who is a credit to BMW
25 June 2025
Like I said a very helpful service & friendly service
15 June 2025
Very satisfied I love my new car
04 June 2025
Very efficient and courteous service. There were no negatives
03 June 2025
Jodie was personable, charming, knowledgeable and helpful throughout the process. Ben gave a useful overview of the tech aspects at handover and I appreciated the offer of further help should I need it
02 June 2025
BMW Vertu in Yeovil have dealt very efficiently with our car buying needs for a long time. We are treated like important customers and no requests seem to much for the excellent sales staff, Jamie Cox in particular.
09 May 2025
Excellent service from everyone that I spoke with.
09 July 2025
Car had to stay in overnight but there was no issue with keeping the loan car. Pleasant environment to wait in. Staff were attentive. Car washed on pick up
08 July 2025
As specified in box 1
08 July 2025
Prompt and vert satisfactory
07 July 2025
Good efficient friendly service amd good communication
06 July 2025
See above
06 July 2025
Excellent service
05 July 2025
I was dealt with by Emma who fitted me in at short notice.It was a pleasant experience in comfortable surroundings , and you are offered coffee whilst you wait. ,I was made to feel welcome whilst I waited for the work to be done.
30 June 2025
Fast. Professional and courteous. Good report on my car sent to my email with a choice of repair or not.
30 June 2025
Excellent service, just a bit of a wait to process the paperwork.
26 June 2025
The work was a
07 July 2025
I had to wait 6 months, longer than was expected. An item was not fitted and the car had to return for fitting.