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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
211 ratings and 125 comments received in the last 90 days.
04 May 2025
Jamie Cox, the sales operative was very professional.
03 May 2025
Very smooth process buying and picking the car up. First class service throughout.
02 May 2025
completely satsified
01 May 2025
Whole process completed in a short time. Delivery arranged keeping in view my commitments.
29 April 2025
The sales executive Jodie Price at Yeovil BMW was very welcoming and polite. During the process, I did not feel pressured by her to buy a new car, and the delivery was hassle free a delight.
24 April 2025
Good comms and flexible to fit around my requirements. Friendly and knowledgeable team. Made the process exciting as it should be. Ellie was awesome.
10 April 2025
We could not expect any better service, it was 100% from everyone we met. We have purchased several new cars over the years from other dealerships, this experience was by far the best.
08 April 2025
Everyone at virtu bmw did there best to keep us informed throughout the process
07 April 2025
Friendly and experienced staff. Answered my questions with no problems. Toby Davies, thank you.
06 April 2025
The staff were very helpful, and explained the car very well, and the pricing.
04 April 2025
Great team , very helpful especially Gareth, Dan and Ellie
03 April 2025
They did everything I needed them to do
02 April 2025
Excellent customer service
22 March 2025
One thing wasn't done to car before I picked it up so had to arrange for it to go back in
15 March 2025
Lovely showroom, very friendly and helpful staff. Easy to do business with.
13 March 2025
See above
09 March 2025
Jamie Cox made the transition to my new car very smooth. So helpful, patient and professional. Thanks to Ben Watts also for explaining all the tech. Great lad.
06 March 2025
Our experience was really good, everything from choosing car, colour, paperwork, Ellie handled everything even helped me set my phone app as I didn't have a clue. But all with a smile, honestly, Kept us in the loop at all times. 10/10
05 March 2025
Friendly an d helpful team. Answered any questions we had. Talked through the whole process clearly.
24 February 2025
Kept us informed in the whole process.
07 May 2025
See above
07 May 2025
Treated extremely well by staff and the work they did was excellent
06 May 2025
I refer to my previous answer. I couldn't fault the service.
04 May 2025
Very efficient service, done exactly what was asked and even more
04 May 2025
The service reception staff booked my car in, checking the work schedule against the agreed programme. On completion I collected the vehicle in the timeframe agreed.
04 May 2025
Done a good job but still a fault I will see them about.
03 May 2025
Polite, friendly staff who made me feel welcome. Car was expected per booking made via app and all work carried out within stated timeframe and budget. There were however some dirty smudges on upholstery hence I cannot award 5/5.
03 May 2025
Everybody was was on the ball for the service
02 May 2025
incredibly satisfied
02 May 2025
Again did what they say they would do.
02 May 2025
As usual very satisfied the same as always
01 May 2025
Very satisfied
01 May 2025
Very helpfull service manager (Polish) he explained the posible problems before work comenced so there were no supprises.
29 April 2025
As previous answe
29 April 2025
See above:
28 April 2025
The warranty work was carried out satisfactorily, on time and everybody I dealt with was very professional and friendly.
28 April 2025
No problems
27 April 2025
All work carried out efficiently.
27 April 2025
Communication, completion and thoroughness
24 April 2025
I was informed of what was going to be done and updated when it was completed
23 April 2025
Nothing wrong with the carrying out of the MOT. Just the length of time it took to do it, for a timed slot.
23 April 2025
They advised me of drop-off and pick up time. Despite the fact that did slip, fortunately it didn't cause me a problem. Fabulous job done on cleaning and validating the car. It looked absolutely gorgeous . informative report on the video.
23 April 2025
Given the short notice they were very helpful especially Andrew Laird.
19 April 2025
Vertu Yeovil was very helpful with getting my egr recall done on my x1. Andy the service advisor was very helpful and kept me in the loop while my car was with them. Marcus the technician made me a great video which was very informative.
15 April 2025
Good customer care and everyone who attended me was friendly.
15 April 2025
All arrangements completed satisfactorily.
15 April 2025
A great team of competent and personable staff, all of whom left me feeling genuinely valued as a customer.
15 April 2025
Excellent service.
15 April 2025
As the service was very good and car made available earlier than originally expected.
14 April 2025
Felt very catered for and pleased by the experience
14 April 2025
Was a recall so no bill this time!
13 April 2025
Everything was good.
11 April 2025
I had a recall from BMW. Andy provided me with an amazing experience Absolutely an amazing service. Thank you to all friendly staff for the best experience. Ana & Florin Groza
09 April 2025
Nice people, professionals
09 April 2025
Overall a great experience
08 April 2025
You can't beat a door to door service especially when the manager is providing it.
08 April 2025
Waste of time looking to book the work in as the information was incorrect
08 April 2025
At yeovil the service was great. Good communication excellent updates and quotes on the spot for the work which was essential. Work was carried out on the day. Cant thank them enough this time. Andy in service was great. Staff were lovely.
08 April 2025
New receptionist was really helpful as we are new to the area.
07 April 2025
Cordialiness staff relationship
07 April 2025
Windscreen was reported as cracked at end of service, even though service adviser had taken a photo at 0830 (to protect themselves). I was sat in the showroom For the whole service.Complaint was lodged and resolved with insurance excess being pai
06 April 2025
Able to do the appropriate checks whilst I waited and had a free coffee??
04 April 2025
Andy Crump was a pleasure to deal with; professional with a willingness to assist with a breakdown despite the dealership being fully booked.
03 April 2025
Generally very good service
03 April 2025
Helpful, answered all questions and explained things very well. They were well organised and professional. A beautiful showroom full of very desirable cars.
03 April 2025
Service at the branch was fine and adviser was great, but not happy that the £625 estimate from BMW turned out to be £718, for the commissioned job with no extra work and sums up Vertu as a business.
02 April 2025
Good service
01 April 2025
As above
31 March 2025
As always first class service received.
29 March 2025
Complete disaster with booking as I was put through a central booking department in South Shields, where i was told, with six weeks notice, that there was no available MOT or service before my MOT ran out and couldn't have both doe at the same time?
28 March 2025
As always very friendly and professional
27 March 2025
All done in the time indicated and for the price quoted. Friendly and helpful staff.
27 March 2025
Helpful and proactive service from Anna
26 March 2025
Good and efficient service
25 March 2025
Very nice people. I was well looked after. The issue is the 'rip off' solutions.
25 March 2025
I can find no fault with my service experience.
25 March 2025
Very pleased with the customer service we received from Michal.
22 March 2025
See above
21 March 2025
service carried out well and we were given coffee and biscuits whilst we waited
21 March 2025
Replaced the windscreen hassel free. Picked up the car and dropped it off too which massively helps with logistics and not disrupt my day too much.
19 March 2025
Michal at BMW Yeovil was brilliant and dealt with me superbly, he knew all the answers and was incredibly welcoming and professional
19 March 2025
Great service. However, there was no sound on the video so have no idea what was getting pointed out.
18 March 2025
Great customer service. Friendly and helpful.
17 March 2025
Service booked in December .slot mid Feb. From my recollection I booked it in for an MOT and service ( range extender). The MOT was not completed..had to be rebooked. Vehicle health check.brake fluid service was ok but dash light now on for this.
17 March 2025
Overall experience is excellent.
17 March 2025
The person who called to arrange the service (Ollie) appreciated it was a long journey from Weymouth to Yeovil as well as my not being able to know if I would be able to have the car at the end of the working day.
16 March 2025
No issues at all
16 March 2025
My only little niggle was that the door cills were not cleaned properly when the car was washed, which I have been used to previously in other BMW garages. Otherwise I was very happy with everything else, thank you.
15 March 2025
My faulty dash cam was not replaced as I was told. So it was removed with a full refund. I would have given a replacement a go. But warranty red tape prevented that. The service and complimentary valet was very good as usual
15 March 2025
As above, the service I received was exemplary
14 March 2025
I was very satisfied with the service and feedback but a little disappointed that you were unable to readily source a new tyre on this occasion. However Andy Crump was able to provide exact tyre details and I was able to source a tyre locally.
13 March 2025
It was very interesting watching the video Of my car while the technician was going over my car.
12 March 2025
Service and CGR replacement carried outin a timely manner
11 March 2025
Car serviced all good until some missing paperwork, Michal to the rescue again, he sorted it and asked a colleague to send it to me and what a surprise its still not with me. Michal has been great again, but he has also been let down by some others.
10 March 2025
Everything done as expected and in a timely manner
10 March 2025
Job done
09 March 2025
The staff in Yeovil are always helpful, knowledgeable and professional.
09 March 2025
great service attention to detail, the email received at the end with walking me through what the vehicle is like in the engine bay and underneath very good indeed.
09 March 2025
Nothing was done what my vehicle needed doing
09 March 2025
All that I wanted excellent
08 March 2025
Very helpful and efficient staff
08 March 2025
The service provided by Michal was excellent.
08 March 2025
Met cordially at the door on my first visit. Service was excellent. Comfortable sitting area in which to work. Refreshments provided. Positive informative staff.
06 March 2025
Easy to book and great communication
05 March 2025
Told my vehicle would needed for one day on the phone, then told on dropping the vehicle off that it would take 2 days, so I had to walk over an hour to the train station and pay to get home, and then pay again and a long walk to collect vehicle.
05 March 2025
Easy to contact/arrange service. Pleasant waiting area and friendly staff both on the phone and at the garage.
05 March 2025
everything carried out in a timely manner and explanation given.
04 March 2025
Excellent reception and car care experience.Communication very good and the Dealership felt friendly,professional and businesslike.
04 March 2025
Polite and informative
04 March 2025
The staff were just so helpful, very different to my experience at other motor manufacturers I used. A breath of fresh air
04 March 2025
Great twan
23 February 2025
The service from Michal in the service department was exceptional. He was friendly, professional, efficient and very polite. He's a credit to Vertu and to BMW.
23 February 2025
CR had to wait over a month for the service fue to the recalls and yet the parts were not available. Car took three working days for the jobs to be fone
22 February 2025
Again good communication.Visual updates on car
22 February 2025
As Above
21 February 2025
All requested actions were performed and the few question I had were answered fully. The provision of a loan car of good quality was also much appreciated.
19 February 2025
Fantastic, but when I came away I did notice that my brakes were squeaking, which wasn't told to me, even though the brakes were checked.
19 February 2025
Work completed in a timely manner
19 February 2025
Excellent service and care for both car and customer.
18 February 2025
Very satisfied,everything was explained to me,as to what was going to happen to my car,mot/wash and interior cleaned,also kept updated by phone and txt on its progress and when to collect
18 February 2025
Locally the service is excellent however the call centre is not particularly helpful as I'm sure they don't understand the local booking system. I'm offered different services locally which are better suited to my needs.
18 February 2025
As above
14 February 2025
Well managed appointment following recent closure of Vertu Dorchester where I was originally booked for the recall work. Waiting area and coffee very welcoming along with all staff liaison
13 February 2025
Olli in service is always a pleasure to deal with ,a fantastic asset to BMW in Yeovil ,please can you send this message to him and his manager
04 May 2025
very good