OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
246 ratings and 122 comments received in the last 90 days.
14 December 2024
Had a slight issue which noticed after left dealership but mentioned it and it is being sorted
07 December 2024
Friendly and helpful service with clear communication
03 December 2024
Very pleased
03 December 2024
Always a pleasure to do business with. Jamie Cox's enthusiasm and professionalism always ensures that the purchase of my BMW is such a pleasurable and satisfying experience .
02 December 2024
All went very well.
01 December 2024
any problems see salesman who I dealt with.
30 November 2024
Buying the car was easy. But the finance was from a different location which made it more difficult.
30 November 2024
Any questions quickly answered.
29 November 2024
Offered me a good deal, good communiction and customer service.
09 January 2025
Easy self book in.Car was ready and spotlessly clean when promised.
08 January 2025
Good communication.Timely service.Helpful staff
08 January 2025
Good communication
04 January 2025
Took 3 weeks to get car booked in, then no fault found and 1 week later the fault is back... now we have to wait another 3 weeks to get the car back in again. Not great!
27 December 2024
Michal was great. Friendly and professional and had good knowledge. He talked me through my service and recall works and visual inspection.
22 December 2024
Very nice service and friendly people. The job job was made as quick as possible.
20 December 2024
Good customer care
20 December 2024
Everything was completed to my satisfaction in the time scale given.
20 December 2024
For keeping me informed at all times and being able to utilise the interest free payment method
19 December 2024
Understood our needs and had a courtesy Mini available as a courtesy car.
03 January 2025
Again, it would have bee 5 stars if Vertu Dorchester had not been closed down just prior to the new car delivery and transferred to Yeovil - which btw is an 80 minute drive away from where we live and now becomes our BMW service centre.