OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
233 ratings and 121 comments received in the last 90 days.
15 March 2025
Lovely showroom, very friendly and helpful staff. Easy to do business with.
13 March 2025
See above
09 March 2025
Jamie Cox made the transition to my new car very smooth. So helpful, patient and professional. Thanks to Ben Watts also for explaining all the tech. Great lad.
06 March 2025
Our experience was really good, everything from choosing car, colour, paperwork, Ellie handled everything even helped me set my phone app as I didn't have a clue. But all with a smile, honestly, Kept us in the loop at all times. 10/10
05 March 2025
Friendly an d helpful team. Answered any questions we had. Talked through the whole process clearly.
24 February 2025
Kept us informed in the whole process.
09 February 2025
See above. Dan is a great ambassador for Vertu and BMW as a brand.
03 February 2025
Generally good but detail product knowledge too often lacking and no availability of a physical car to examine or test drive - despite the new iX I bought being 'in stock' when I first enquired 10 days before driving off with my new car...
23 January 2025
A brilliant team. Jamie Cox is the consummate professional.
27 March 2025
All done in the time indicated and for the price quoted. Friendly and helpful staff.
27 March 2025
Helpful and proactive service from Anna
26 March 2025
Good and efficient service
25 March 2025
Very nice people. I was well looked after. The issue is the 'rip off' solutions.
25 March 2025
Very pleased with the customer service we received from Michal.
25 March 2025
I can find no fault with my service experience.
22 March 2025
See above
21 March 2025
service carried out well and we were given coffee and biscuits whilst we waited
21 March 2025
Replaced the windscreen hassel free. Picked up the car and dropped it off too which massively helps with logistics and not disrupt my day too much.
19 March 2025
Michal at BMW Yeovil was brilliant and dealt with me superbly, he knew all the answers and was incredibly welcoming and professional
22 March 2025
One thing wasn't done to car before I picked it up so had to arrange for it to go back in